Simulates the unified routing experience end-to-end.
Real-time Performance Metrics
Efficiency, service levels, and resource utilization.
AHT
0 ms
Avg Handle Time
Service Level
100%
Target: 20s
ASA
0 ms
Avg Speed Answer
Occupancy
0%
Agent Utilization
Abandonment
0%
0 diverted
Queue Depth
0
0 active